Privacy Policy.
1. Introduction
At Luminara Solutions, we value the privacy of our clients and website visitors. This policy outlines how we handle personal information gathered through our digital presence, including our enquiry forms and project consultations.
2. Information We Collect
When you engage with our Enquiry Popup or book a Discovery Call, we collect specific data to better understand your project needs:
Contact Details: Such as your full name, email address, and phone number.
Business Information: Including your business name and current website URL.
Project Specifications: Your selected service type, estimated budget, and how you heard about us.
3. How We Use Your Data
We use your information exclusively to provide custom Shopify and WordPress solutions and to facilitate a sophisticated user journey during our collaboration:
To respond to project inquiries submitted via our onboarding questionnaire.
To manage and confirm consultations scheduled through Calendly.
To provide ongoing technical support and performance optimization updates.
- To send occasional updates or marketing communications related to our services, provided you have opted in to receive them.
4. Third-Party Integration
To ensure technical precision, we utilize industry-standard third-party tools. This includes WordPress for our digital home, Shopify for e-commerce builds, and Calendly for managing project alignment calls.
We also utilize Meta Platforms (Facebook and Instagram) to reach potential clients. When you interact with our lead forms on these platforms, your information is processed by Meta and then transferred to our secure systems for the sole purpose of fulfilling your inquiry.
5. Data Storage & Security
Your data is stored securely and is never sold or leased to third parties. We adhere to the Australian Privacy Principles as set out in the Privacy Act 1988.
As we use global tools like Meta and Calendly, your personal information may be stored on servers located outside of Australia (primarily in the United States). We take all reasonable steps to ensure these third parties handle your data with the same level of security and privacy that we do.
We use the Meta Pixel on our website to understand how visitors interact with our content and to show more relevant advertisements to our audience. This tool allows us to measure the effectiveness of our ads without identifying individual users personally. You can manage your ad preferences or opt-out of tracking through your browser settings or Meta’s ad preferences center.
6. Contact & Data Removal
If you wish to access your data or have your information removed from our records, please use the “lets talk.” button to get in touch with our team.